General terms and conditions of sale

The transport of persons by Chauffeur-Driven Vehicles (VTC) is regulated by the French Transport Code. In France, these vehicles are driven by certified chauffeurs who hold the relevant professional card and possess the necessary qualifications. Authorized personnel strictly comply with applicable social, fiscal, and labor laws. Authorized vehicles and chauffeurs are subject to regular checks to ensure this service. Our company is a member of the CSNERT (Chambre Syndicale Nationale des Entreprises de Remise et de Tourisme), which has represented the profession for over 80 years.

Any order placed with SERVICE PRESTIGE implies full acceptance of the following terms of sale, which form an integral part of the transport contract signed between Service Prestige and its principal (ordering party).

QUOTATIONS – Quotations are prepared as accurately as possible, based on the pricing components provided to us. The quotation becomes firm once the precise and definitive schedule is transmitted. In the case of an evolving or non-precisely defined project or schedule, the quotation is an estimate and may be revised accordingly, based on indications provided by the electronic data recorded during the assignment (i.e., tolls, parking, additional kilometers, extra hours or driver relays not anticipated in the initial price but required by the schedule, driver allowances for meals, night shifts, Sundays, or public holidays, without this list being exhaustive).

Any service provided by our company, even if not anticipated in the quotation, but necessary for the proper execution of the contract, remains billable. Unless otherwise agreed, our price commitments are valid until the date of the service. They nevertheless remain subject to changes in costs (labor, fuel, tolls, current taxes, etc.). While a price adjustment relative to the quotation is exceptional, it would be justified by concrete economic or legal factors. Photos on the website and/or brochures are non-contractual.

Prices are established based on current economic conditions. In the event of a modification to these conditions and parameters directly affecting cost prices, particularly in the event of an increase in diesel fuel prices, SERVICE PRESTIGE reserves the right to modify its rates and the conditions granted to its clients, with a notice period of one month.

RATES – The prices indicated are calculated inclusive of all taxes (TTC) in Euros: they include chauffeur service, unlimited insurance for passengers, and vehicle expenses. Time and kilometers are calculated from and back to the garage according to the pricing scheme. Tolls, parking fees, and miscellaneous disbursements are reinvoiced to the client (except for Tourism and Excursions rates). Unless otherwise altered, our transport rates are subject to a reduced VAT rate of 10% on transport services and a standard rate of 20% on associated services (greeter, meals, parking, accommodation, coordination, tolls, etc.).

The quantity of luggage transported is proportional to the vehicle’s capacity. Luggage is only covered by specific insurance if explicitly declared to the driver; in any event, it remains the responsibility of its owner. No objects left in the passenger compartment are insured. Under no circumstances can the driver be entrusted with a duty to guard luggage or any objects remaining in the vehicle.

ORDERS AND RESERVATIONS – A quotation does not constitute an order until it is accepted and returned by the client and accepted by us, subject to the availability of drivers and vehicles on the day of confirmation.

The written order (or the accepted return of the quotation, dated, signed, and mentioning acceptance) will specify the details of the transport, with an estimate of the agreed schedules; the same applies to hourly overruns during the trip. To be guaranteed, all orders must reach us at least 24 hours prior to the performance of the service, by mail or email, on letterhead, and must mention the detailed schedules and programs. Similarly, any modification must be requested in writing.

The definitive reservation of the service(s) can only be processed upon receipt of a valid credit card number following approval taken as a guarantee. A full or partial deposit will be charged depending on the booking date. Reservation by purchase order, agreement, or other means can only be accepted within the framework of a contract previously accepted by the parties.

SCHEDULE AND SERVICE – The definitive schedule must be communicated at least 48 hours in advance with precise timings, flight or train numbers and car details, the meeting location, number of passengers, detailed itinerary and schedule, special points of attention, the name and contact details of the group coordinator if applicable, and generally any element useful for the proper implementation of the transport. Any waiting time, beyond a 15-minute grace period, will be billed based on the hourly rate mentioned in our pricing. Any partial hour commenced shall be due in full.

CANCELLATION CONDITIONS – Confirmed reservations not canceled 24 hours prior to the agreed pickup time, or the client’s failure to show up at pickup, will be billed in full. Unless specific cancellation conditions are stipulated in the quotation, fees billed in the event of cancellation relative to the scheduled amount of services are free of charge more than 48 hours before the start of the assignment, and 100% of the quoted amount in the event of cancellation less than 48 hours beforehand.

PAYMENT – Our invoices are issued in EUROS inclusive of tax (TTC), according to the current VAT rates. The final invoice will take into account additional costs related to the service actually performed, such as extra kilometers not anticipated in the quotation, delayed or additional hours, ancillary transport costs: tolls, parking, driver meals and accommodations not covered by the client, and other disbursements…

Deposits received are non-refundable. Payment for the transport service is made before it is performed. Any deferred payment must be negotiated with the sales department before the transport takes place. Invoices are payable by prepayment or at the latest upon receipt, according to the conditions provided by our company. We accept payments by check, bank transfer, and credit card (Visa, MasterCard, American Express). Any payment made after the indicated due date automatically entails, without prior notice, the application of late payment penalties based on three times the current legal rate, as well as a fixed recovery indemnity of 40 euros, in accordance with the provisions of the French LME Law No. 2008-776.

REGULATIONS – Our drivers assume responsibility during the vehicle’s period of use; they are instructed to respect and enforce the laws in force. Compliance with social legislation and transport regulations is a priority. Drivers must comply with speed limits, driving times, and rest periods. The user may not require drivers to act in a manner non-compliant with the highway code. Drivers cannot be forced to drive for times or deny rest periods necessary to comply with legislation. To assist our clientele in planning their schedules accordingly, our operations services are at their disposal. We reserve the right to refuse to execute all or part of a transport whose schedule does not correspond to the terms of the order. If schedule elements not provided lead us to cancel a transport due to the inability to execute it under proper conditions, cancellation fees shall apply. SERVICE PRESTIGE is expressly released from any liability in the event of non-observance by the passenger of transport regulations. Any fine, criminal penalty, or material and personal damage resulting from this non-observance is the sole responsibility of the client.

Regulatory Reminder:

• Duty Period (Amplitude) – For “at-disposal” assignments, the duty period is the daily availability time of the driver for the overall execution of their assignment. It cannot exceed 12 consecutive hours regardless of the driving time duration; it is calculated between the time of clocking in (start of service) and clocking out (end of service). Beyond this, a second driver must be planned within the limit of an 18-consecutive-hour duty period for both drivers, according to the rules previously stated.
• Weekly Rest – A weekly rest period must be granted after a maximum of 6 consecutive working days, with the mandatory number of rest days over a 14-day period being 3.

LIABILITIES

Carrier’s Liabilities – The vehicle made available to clients complies with the technical standards imposed by regulations. The Carrier, and therefore its drivers, are bound to respect the rules concerning the highway code, parking, driving, and the safety of passengers and surrounding vehicles. They must inform the client of any specific regulations, particularly concerning parking (very strict rules in Paris, for example).

The Carrier declines all liability for delays related to traffic difficulties, changes to train or flight arrival schedules, or any case of force majeure. Under no circumstances can our company be held responsible for transport delays due to circumstances beyond its control: blocked roads, bridges closed to traffic, diversions, flooded roads, traffic jams, weather conditions, terrorist attacks, road interventions by police, customs, fire departments, etc. (this list is not exhaustive). To be processed, any claim must reach the carrier in writing within a maximum period of one (1) month. In the event of a proven error by the carrier, compensation may not exceed 1,500 euros. Third parties transported in our cars are guaranteed within the limits of the Carrier’s liability. Insurance covers neither luggage nor personal effects left on board vehicles (loss, theft, damage…) including those “entrusted” to the driver.

Client’s Liabilities – The client’s liability is engaged in the event of a modification to the defined program, particularly when the routes to be taken do not correspond to current regulations (compliance with the highway code, vehicle clearance/size…). The client is responsible for the attitude and actions of the persons transported. Any damage or degradation will be invoiced corresponding to the total amount of necessary repairs. In certain cases, the carrier reserves the right to request a deposit before the service.

The client is not authorized to use the vehicle to illegally transport certain goods (drugs, alcohol, or prohibited products…) or to practice activities contrary to public decency (pornography, narcotics consumption…). The client is responsible for the proper execution of safety instructions (opening doors or fastening seat belts). In the event of inappropriate behavior, SERVICE PRESTIGE reserves the right not to board a passenger.

The trunks of our vehicles are designed for a limited volume of luggage. It is the client’s responsibility to inform us of an excessive volume of luggage relative to the vehicle reserved. Luggage must be placed in the compartment provided for this purpose; luggage cannot be transported on board on the seats to guarantee passenger safety. Fines for prohibited stopping or parking imposed by the client are the responsibility of the client and will automatically be included on the invoice.

GDPR (Data Protection) – To enable it to manage the assignment and services provided, to process its accounting and invoicing, as well as to send communications related to its activities and the latest news concerning it, SERVICE PRESTIGE processes personal data for which it acts as data controller. This processing is based on the execution of the assignments and services entrusted to it, in compliance with its legal, ethical, accounting, fiscal, and social obligations.

Various data are stored allowing the identification of its clientele (courtesy title, last name, first name, address, passenger pickup and drop-off, telephone numbers, email address, schedules and dates, payment data), as well as data necessary for carrying out communication actions (email and mobile) and those relating to the smooth running of services (satisfaction). They are kept as part of the management of assignments and services, and as part of the management of invoicing and accounting for the entire duration of the relationship and until the expiry of statutory limitation periods, and for the entire duration of the relationship under our legal obligations. Similarly, within the framework of the commercial relationship, they will be kept until a request for removal from our files is made, although automated anonymization exists within legal timeframes from the last contact you made with our company.

The data collected are mandatory. Failing this, we would be unable to execute our assignments. This data is intended for the authorized departments of our company. In accordance with current regulations, the individuals concerned have a right of access, rectification, and erasure of their data, as well as a right to restrict processing and a right to object for legitimate reasons and to prospecting. To exercise these rights or for any questions regarding the processing of personal data, the request must be submitted to info@serviceprestige.fr to the DPO (Data Protection Officer) in charge of exercising these rights. If unsatisfied, you may file a complaint with the CNIL directly on its website.

MISCELLANEOUS

• Subcontracting – SERVICE PRESTIGE reserves the right to subcontract its services to approved partner companies.
• Filming/Photography – The use of video may only be done with approved media or media created by the client, in compliance with public decency. Written authorization from SERVICE PRESTIGE is required for any photo or video of the vehicle or driver.
• Animals – Unless prior written agreement on specific conditions is reached, animals are not allowed on board.

MEDIATION – DISPUTES – The consumer mediator appointed by SERVICE PRESTIGE SA is the Centre de la Médiation de la Consommation de Conciliateurs de Justice (CM2C), 49 rue de Ponthieu, 75008 Paris. In the event of a consumer dispute, you can file a claim directly on the CM2C platform https://www.cm2c.net or contact CM2C by email at contact@cm2c.net or by phone at +33 (0)1 89 47 00 14. By express agreement, any disputes that may arise shall fall under the exclusive jurisdiction of the Commercial Court of Bobigny (Tribunal de Commerce de Bobigny), or any other jurisdiction at the sole choice of SERVICE PRESTIGE SA.